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Carlton Associates delivers training courses for many bodies. The principal brand of qualifications that we offer, is the PHYSICAL ACTIVITY & LEISURE MANAGEMENT ACADEMY suite of qualifications, as they represent the most up to date and applicable to the industry.

It is not viable or practical in these stringent times where costs are critical, and the loss of staff away from the workplace for days on end, and so the PALM Academy has developed a range of seminars and training days for frontline, duty manager and management levels of staff:

All the courses can be delivered as a Staff Development Programme or can be assessed with testing and/or project work.

  Front line Staff Managers and Duty Managers
Health and Safety
  • Pool Water Testing Workshop
  • Small Pool Operators Certificate
  • Spa Pool and Spa Resort Operators Certificate
  • Information Update Seminar
  •  Pool Plant Operations Certificate
  • Information Update Seminar
  • Managing Health and Safety
The Customer
  • Delivering Customer Service Standards
  • Reception Skills
  • Managing Customer Service
  • Fitness Centre Management
Managing People
  • Working in Teams
  • Interviewing Skills
  • Induction Processes and Programs
  • Dealing with Poor Performance

Managing and Contributing to the success of the business

  • Marketing the Centre
  • Marketing techniques within Centres
  • Financial Profiling
Child protection
  • Child Protection Practices
  • Creating a Child Protection Regime
Legislation in Leisure
  • Complying with Legislation
  • Managing Legislation in Practice

The above programmes can be offered as stand-alone courses and seminars, but they can also be compiled into an in-house staff training programme, by selecting the units which fit into your own organisation’s Training Plan, and you now have your own tailored staff training programme, which is delivered under the PALM Academy brand.

 All our courses and seminars can count towards Continuing Professional Development Programmes.

We also manage and provide courses on behalf of the

  •    Chartered Institute of Environmental Health Officers;
  •     Royal Life Saving Society; and
  •     the Swimming Teachers Association

So, how can you get on board with any of the above training packages? Just give us a call at Carlton Associates, or enrol on line.